On the Installation Type screen, select the Uninstall GlobalProtect package check box, and then click continue:Ĭlick Install to confirm that you want to remove the GlobalProtect app. On the destination select screen, click continue. Mac Uninstallĭownload the installer from the portal page at (same process as the previous Mac GP Client install).įrom the GlobalProtect installer, click continue. You will continue to be prompted for multi-factor authentication for every VPN login.Īt this point, you should receive a multifactor prompt on your device or be ready to enter a code from a separate multi-factor app.įor technical assistance: Please contact Crimson Service Desk via email, by phone at (509) 335-4357, or online. While the option ‘Do not challenge me on this device for the next 24 hours’ option may be checked, this option will not have any effect. When selecting Okta Verify Push notifications, it is recommended to select the option ‘Send push automatically’ Push notifications with the Okta Verify App are recommended. You can use any MFA option that is supported by Okta, including SMS, App Push, Google Authenticator, Security Key, etc. Once a valid credential pair is entered, you will receive a prompt to choose your MFA option. Check this option to have your username saved for future logins. If you scroll down on this page, you will see a ‘Remember me’ option. On this page, enter your username and password. When the user connects to the VPN, they will instead receive an Okta login page. Once the VPN portal has been updated to require MFA the user experience will change. After installation is complete, close the installer.Click the “Allow” button at the bottom of the “Security & Privacy” box to allow the Palo Alto Extension.When this security box appears, users MUST click the “Open Security Preferences” Button (NOT the OK Button).